Return Policy

We don’t carry inventory, and we don’t want your used shirts back. If your shirt arrives all jacked up, we’ve got you. If you just changed your mind, tell it to someone who cares. Our official policy is below—read it or don't, but it’s still the law of the land here.

Last Updated: June 2026

1. The “No Regrets” Clause

Summary: We do not carry inventory. Every item is manufactured specifically for you the moment you order it. Because of this custom-on-demand nature, we do not offer refunds or exchanges for buyer’s remorse or size mistakes.

  • Ordered the wrong size because you’re lying to yourself about your ‘dad bod’? That’s on you because there is a size chart on every single shirt page before you buy.
  • Changed your mind because you realized your friends and family might actually see you wearing it? Not our problem.
  • Decided you don’t like the color once it arrived? We have a special notice on every product page how monitors may not match actual physical colors, so manage your expectations.

2. When We (Actually) Screw Up

Any claims for misprinted, damaged, or defective items must be submitted within 10 days after the product has been delivered. If you wait longer than that to open your mail, that’s your problem. We cover:

  • Manufacturing Defects: Holes in garments, structural failures, etc that are present upon arrival.
  • Printing Errors: Wrong images or catastrophic print quality issues. Note: There is a 0.5″ tolerance for print placement; minor variations in centering are not considered defects.
  • Lost in Transit: For packages lost in transit, claims must be submitted no later than 10 days after the estimated delivery date.

3. Shipping Mistakes & Unclaimed Gear

We aren’t the post office. Pay attention to your shipping details:

  • Wrong Address: If you provide an insufficient address, the shipment goes back to the facility. You are liable for all reshipment costs.
  • Unclaimed: If you don’t pick up your package from the carrier, you are responsible for the cost of reshipping it.
  • The “Charity” Rule: Unclaimed returns are held for 30 days and then donated to charity. No refunds.

4. Legal Disclaimer

  • DTG Characteristics: A faint “vinegar” smell or slight pre-treatment residue is a normal part of the Direct-to-Garment process. These typically disappear after the first wash and are not grounds for a return.

5. The Process

If you have a legitimate manufacturing claim:

  1. Don’t send it back yet. You must contact us first. Unannounced returns are donated to charity.
  2. Take a photo immediately. We need a clear photo of the defect exactly as it arrived. If multiple items are affected, they must all be visible in one photo.
  3. Contact us. Fill out our RMA form and send us the photo and order number within 10 days of delivery.
  4. Resolution. If our printing partner agrees it’s a legitimate error, they’ll ship out a replacement at no cost to you.

6. Financials & Refunds

  • While refunds are rare, approved refunds are processed via Stripe and returned to your original payment method.
  • Expect 5–10 business days for the bank to process the transaction.

Returns & Refund Support

For questions about an existing order, contact us at:

Email: support@smugtees.com